CLEANPASS Booking, Cancellation and Refund Policy
CLEANPASS’ goal is to fulfil and deliver on scheduled events as planned with clients who have fully committed to the event. In order to ensure courses run and are well subscribed and attended the following terms and conditions are in place.
Course places are allocated on a first come basis, based on payment of course fees, or payment of your first instalment, where applicable.
Full payment of course fees is required for individuals before course commencement unless an instalment plan is agreed or a grantor or other third party e.g. Department of Employment Affairs and Social Protection has approved funding in writing.
Should the funding be withdrawn or your non-attendance or non submission of funding / documentation / assessment material not meet the funders criteria the full fee becomes payable by you the learner.
If you have made a payment of course fees, in part or in full, and then are granted funding by a third party you will be refunded your payment when Forus Training receives payment from the funder.
Cancellation must be confirmed in writing more than 30 days prior to commencement of the course. CLEANPASS will refund the total amount paid less a minimum administration charge of €100.
Cancellation after this period will result in full course fees being forfeited. Written notice should be directed to firstname.lastname@example.org. If you book within the 30 day period the option of cancellation will not be available to you.
If written cancellation is not received 30 days prior to the course, and the learner does not attend on the day(s), then the learner, or the organisation, or the funder, is liable for full course fees.
CLEANPASS reserves the right to change any of the details given in any of its course brochures.
CLEANPASS reserves the right to cancel or postpone a course in the event of unforeseen circumstances or insufficient numbers.
If a course is over-subscribed or cancelled, learners will be given the option of a full refund or be booked onto the next available course.
Scheduled course dates, days and times may change throughout the course.
If a course is postponed by CLEANPASS by more than 60 days – from the original start date, the full fee is refundable to you.
CLEANPASS is committed to protecting your privacy and the confidentiality of information provided to us. The information you provide is necessary for the processing of your application.
We may share your personal data with relevant third parties, where necessary in relation to the processing of your application.
Please note course registrations or course fees are non-transferable
Events Outside the CLEANPASS’ Control
CLEANPASS will not be liable or responsible for any failure to perform or delay in performance of any of its obligations under the Conditions that is caused by events outside CLEANPASS’ reasonable control (a Force Majeure Event).
A Force Majeure Event includes any acts, events, non occurrence, omission or accident beyond the CLEANPASS’ reasonable control and includes, in particular (without limitation) the following:
- strikes, lock outs or other industrial action; or
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack or (whether declared or not) threat or preparation for a war; or
- fire, explosion, storm, flood, earthquake, subsidence, epidemic, other natural disaster; or
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
- impossibility of the use of public or private telecommunication networks.
CLEANPASS’ obligations under the Agreement will be suspended for the period of the Force Majeure Event. Forus Training will take reasonable steps (if within its reasonable control) to bring the Force Majeure Event to a close or to find a solution by which CLEANPASS’ obligations under the Agreement can be performed despite the Force Majeure Event.